10 www.dimplex.com
PROBLEM CAUSE SOLUTION
General
Circuit breaker trips or fuse
blows when unit is turned on
Short in unit wiring. Trace wiring in unit.
Improper circuit current rating Additional appliances may exceed the current rating
of the circuit breaker or fuse. Plug unit into another
outlet or install unit on a dedicated 15 amp circuit.
Unit turns on or off by itself Remote control has a similar frequency
to other remotes in the area.
Replace Remote Control. Initialize to Remote Control
Receiver.
Radio frequency disturbance from out-
side sources.
Change the CODE on the Remote Control (see opera-
tion section). Initialize Remote Control and Receiver
Defective Remote Control Receiver Replace Remote Control Receiver. Initialize to Re-
mote Control.
Lights dim in room while the unit
is on
Unit is drawing close to circuit current
rating
Move the unit to another outlet or install unit on a dedi-
cated 15 amp circuit
Power cord gets warm Normal Operation The power cord may get slightly warm to the touch
when the heater is on
Defective power cord Replace power cord if cord gets hot to the touch.
Appearance
Log grate does not turn on in
Manual Mode
Improper operation Refer to Operation Section
No incoming power from the electrical
wall socket
Defective On/Off Switch Replace On/Off Switch
Defective Remote Control Receiver Replace Remote Control Receiver. Initialize with Re-
mote Control.
Log grate does not turn on in
Remote Mode
Improper operation Refer to Operation Section
Remote control not initialized to log grate Initialize the remote control
Loose wiring Check wiring connections
Remote Control not working Install new battery into the Remote Control. Reinitial-
ize remote control where necessary
Replace Remote Control Receiver where necessary.
Initialize Remote Control Receiver to Remote Control.
Defective Remote Control Receiver Replace Remote Control Receiver. Initialize to Re-
mote Control
Loose wiring Check wiring connections
visible
Loose wiring Check wiring connections
Defective LED lights Replace Log Grate Assembly
All logs dim, not glowing Loose connection Check wiring connections
Defective Log Grate wiring Replace Log Grate Assembly
One Log dim, not glowing Loose connection Check wiring connections
Defective LED in Log Connect log to another log grate connection to verify if
log works.
If log works, wiring defective - Replace Log
Grate Assembly
If log does not work, LED defective- replace Log
Ember Bed dim, not glowing Loose Connection Check wiring connections
Defective Ember Bed Replace Ember Bed
Defective Remote Control Receiver Replace Remote Control Receiver
TROUbLESHOOTING GUIDE
