Customizations Specifying Voice Mail Options
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ShoreTel 14.2 ShoreTel Communicator for Windows 88
3. Select the action for the rule, which is the resolution for a call that matches the specified condition,
and then click Next. These actions are:
Forward Call to Specific Number. Routes the call to a number, which is specified by clicking on
Forward Call to Specific Number in the Action Description field and using the Forward Call
dialog box to choose either Specific Number or Off System Extension and then enter the
number.
Forward Call to Voice Mail. Routes the call to your voice mail.
Forward Call to Auto Find Me. Routes the call to your voice mail, and then to your Find Me
number.
Forward Call to Announced Find Me. Routes the call to your voice mail, and then to your Find
Me number; the caller’s name is played before you answer the call.
Play Ringtone. The phone plays a ringtone, which is specified by clicking on Play Ring Tone
in the Action Description field and using the Select ring tone dialog box.
This action is only available for ShoreTel phones that support multiple ringtones.
4. Enter a name for this rule, and click Finish.
The rule is displayed in the Personalized Call Handling dialog box. The rule is enabled by default.
5. Use the Personalized Call Handling dialog box to change whether a rule is enabled and to reorder
the list of rules. ShoreTel enacts the rules in the order displayed here.
6. Click OK.
Modifying a personal rule
1. From the Options and Preferences window, click Personalized Call Handling.
2. Using the Personalized Call Handling page, select the rule you want to modify and click Modify
Rule.
3. Follow steps 3-6 in Creating a personal rule on page 86.
Deleting a personal rule
1. From the Options and Preferences window, click Personalized Call Handling.
2. Using the Personalized Call Handling page, select the rule you want to delete, and click Delete
Rule.
The rule is deleted from the list.
3. Click OK.
Specifying Voice Mail Options
Using voice mail options, you can specify how your voice mail is recorded and played, delivered, and
escalated. In addition, you can record a new message and change your voice mail password.
