Customizations Personalizing Call Handling
8
ShoreTel 14.2 ShoreTel Communicator for Windows 87
2. Click New Rule.
From the Personalized Call Handling Setup dialog box, select the condition(s) for the rule, then
click Next. These conditions are
Phone number match: Matches the caller ID with a parameter(s), which is specified by clicking
on Phone Number Match in the Condition Description field and using the Phone Number
Match dialog box.
To specify a parameter to match the caller ID, from the Match Type drop-down list choose the
parameter, enter the number in the associated field, and then click OK. Click Add or Delete to
add or delete parameters to the condition.
The parameters are:
Specific Number. The number that must match the caller ID; numbers can be an internal
extension or a phone number external to the system.
Every internal number. Matches all calls originating from a device within the ShoreTel
network.
Any internal extension starting with. The digits that must match the initial digits of numbers
originating from internal callers.
Every external number. Matches all calls originating from a device not located within the
ShoreTel network.
Any external extension starting with. The digits that must match the initial digits of
numbers originating from outside the system.
Off system extension. The off system extension that must match the caller ID.
Private. Matches all calls that are identified by caller ID as private.
Out of Area / Unknown. Matches all calls that caller ID identifies as out of area or
unknown.
I am on the phone. This condition is satisfied when your phone is busy.
Call Handling Mode. Matches your active call handling mode with a mode, which is specified
by clicking on Call Handling Mode in the Condition Description field and using the resulting
dialog box.
Time of day. This condition is satisfied when a call is received during the a time range, which is
specified by clicking on Time of Day in the Condition Description field and using the
resulting dialog box. The actual time is based on your the time zone.
Day of week. This condition is satisfied when a call is received on a day, which is specified by
clicking on Day of Week in the Condition Description field and using the resulting dialog
box. The day is based on your the time zone.
DNIS Match. Matches the DNIS of an inbound call with a parameter(s), which is specified by
clicking on DNS Match in the Condition Description field and using the Set dialed number
string dialog box to enter the string.
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