Customizations Configuring Call Handling Modes
ShoreTel 14.2 ShoreTel Communicator for Windows 85
Configuring Call Handling Modes
A call handling mode determines the manner that your inbound calls are handled in a variety of
situations. ShoreTel provides five call handling modes: Standard, In a Meeting, Out of Office, Extended
Absence, and Custom.
You configure whether you want warnings about how the Standard call handling mode is being used
when starting up ShoreTel Communicator, which users can change your call handling mode, and the
definition of each call handling mode. This definition can include a recorded greeting and specifies how
to handle call forwarding in various situations.
1. From the Options and Preferences window, click Call Handling Mode.
The Call Handling Mode page is displayed.
2. If you want to change your current call handling mode, choose the mode from the Current call
handling mode drop-down window.
3. Select the appropriate options if you want warnings about how the Standard call handling mode is
being used when starting up ShoreTel Communicator. These options are
Warn when not using Standard Call Handling Mode. A warning is displayed if the active call
handling mode is not Standard.
Warn when Standard Call Handling Mode is set to Forward Always. A warning is displayed if
the active call handling mode is Standard, and the option Forward Calls is set to Always.
4. If you want to allow another system user to change your current call handling mode, use the Allow
these users to change current call handling mode field to find and choose the user. Then click
Add. The user is added to a list in the field below.
You find a user by entering information on the user in the field; matches from the directory are
displayed as the text is entered.
To remove a user from the list of those that can change your current call handling mode, select the
user in the list and click Remove, and then click Apply.
5. To change the definition of a call handling mode, select the mode in the Options and Preferences
window navigation list. Using the page for that call handling mode, select the appropriate options
and then click OK. These options are
Record greeting. Click to record a greeting that callers hear when they reach your voice
mailbox. Use the Record bar to record your message by clicking the Record button, and
speaking into your telephone handset or headset. When done, click Stop. Use the Play button
and cursor to review the recording. When satisfied with the recording, click OK.
You can have a different recorded greeting for each call handling mode.