Customizations Configuring Phones
ShoreTel 14.2 ShoreTel Communicator for Windows 84
3. If you want to change the number of times the phone rings before being sent to voice mail, and the
number you press to answer a call, click the button associated with that specific phone. Use
the Advance Phone Settings dialog box to specify the settings you want and then click OK.
By default, configured phones are set to ring 3 times before being sent to voice mail, and to be
answered by pressing 1.
4. Click OK.
Specifying Incoming Call Routing
Once a phone has been identified, you can specify how incoming calls to that phone are routed.
1. From the Options and Preferences window, click Incoming Call Routing.
The Incoming Call Routing page is displayed.
2. From the Incoming calls ring drop-down menu, choose the configured phone for which you want
to identify incoming call routing. This is also the phone to which your extension is, or will be,
3. In the Ring Additional Phones area, select the call handling mode(s) for which you want additional
phones to ring simultaneously. Then choose the configured phone(s) that you want to ring.
4. Use the options in the Find Me area to specify if you want callers who are routed to your voice
mailbox to be able to contact you. These options are
When callers reach my voice mail and my Call Handling Mode is. Select the call handling
mode(s) for which callers can reach you.
Find me at the following phones. Specify the first and second phones, in order, to which the
call is routed. These can be internal extensions or external phones.
You can find a specific phone number by entering information in the field; matches from the
directory are displayed as the text is entered. Select the number you want.
Send incoming Caller ID. Select if you want the incoming caller’s ID sent to the Find Me
destination. The caller ID is displayed before you answer the call.
Enable record caller’s name for Find Me. Select to prompt the caller to record their name for
calls routed to the Find Me destination. The caller’s name is then played before you answer
the call. You can then select Record name even if caller ID is present to require all callers to
record their name, regardless of the availability of their Caller ID. This excludes internal users
whose name was previously recorded.
Automatically find me before playing my greeting, instead of caller pressing “1” during
greeting. Select to route calls to the Find Me destination without requiring the caller to press 1.
5. Click OK.
For extensions and mobile phones the Press 1 to answer calls option is not available.