Special Features Using a Workgroup Voice Mailbox
ShoreTel 14.2 ShoreTel Communicator for Windows 81
5. To display call information, including the phone number and call duration, select the call and click
Monitoring Bridged Calls for the Softphone/Analog Phone
For an IPDT phone (e.g., IP 230) that is not a WonderPhone (IP212k/230/230g/etc.) and that uses
Button Box tables:
The Button Box table is used if the IP212k/230/230g/etc. table is not configured.
No BCA Monitor is displayed if the IP212k/230/230g/etc. and the Button Box tables are not
For a WonderPhone that uses the IP655 table:
No BCA Monitor is displayed if the IP655 table is not configured.
For a SoftPhone or an Analog phone (not an IPDT phone) that uses the IP655 table:
The IP212k/230/230g/etc. and Button Box tables are used if the IP655 table is not configured.
Using a Workgroup Voice Mailbox
Each workgroup has its own workgroup voice mailbox, and each member of the workgroup can access
this mailbox. A list of workgroup voice mails, in the order they are received, is displayed separately in
your Voice Mail window.
Using the Voice Mail window you can select your playback and recording device; listen to, replay to,
and create a voice mail, and manage your voice mail. See Chapter 4, Instant Messaging, Email, and
Video on page 44 for information.
Transferring Calls from the Contacts Window
As a ShoreTel Workgroups user, from the Contacts window you can easily transfer calls.
Drag and drop an active call to the contact to which you want to transfer the call.
In older releases, the IP212k/230/230g/etc. and Button Box tables took precedence over the