Special Features Monitoring Bridged Calls
7
ShoreTel 14.2 ShoreTel Communicator for Windows 80
3. To change how you view agents, right-click in the Agent Monitor window and from the resulting
menu choose one of the following options:
Details. Shows information on the agent’s log status, phone number, extension status, current
call handling mode, call state of the call currently being handled by the agent, number of calls
in their call stack, and the duration of the call currently being handled by the agent.
List. Displays the agent’s name and log status. The List view is the default.
Small Icons. Organizes the agents into a single list (i.e. not grouped), and displays their phone
status using small icons.
Large Icons. Organizes the agents into a single list (i.e. not grouped), and displays their phone
status using large icons.
4. If you want to sort by the number of calls in an agent’s call stack, click the # Calls heading.
5. To search for an agent, from the search field at the top of the window, enter information on the
agent.
Matches are displayed in the window as the text is entered.
Monitoring Bridged Calls
For operators and other users with the appropriate permissions, the Bridged Call Appearance Monitor
window displays the bridged calls that your extension has been configured to answer. A bridged call is
an extension that is shared among multiple users.
1. Open the Bridge Call Appearances Monitor by choosing ShoreTel button > Workgroup >
Bridged Call Appearance Monitor.
The Bridged Call Appearance Monitor window opens.
2. To change how you view bridged calls, right-click in the Bridged Call Appearance Monitor window
and from the resulting menu choose one of the following options:
Details. Shows information on the call’s extension, stack position, call state, and call duration.
List. Displays the call’s extension and stack position. The List view is the default.
Small Icons. Organizes the calls into a single list (i.e. not grouped), and displays call status
using small icons.
Large Icons. Organizes the calls into a single list (i.e. not grouped), and displays call status
using large icons.
3. To search for a bridged call, from the search field at the top of the window, enter information on the
call.
Matches are displayed in the window as the text is entered.
4. To access a ringing or parked call, select the call and click Retrieve.
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