Special Features Changing Another User’s Call Handling Mode
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ShoreTel 14.2 ShoreTel Communicator for Windows 75
Picking up a parked call
1. Choose Dial > Pickup/Unpark.
2. Use the Pickup/Unpark dialog box to locate and select the extension you want to pickup, and then
click Pickup.
Unparking a call
1. Choose Dial > Pickup/Unpark.
2. Use the Pickup/Unpark dialog box to locate and select the park recipient, and then click Unpark.
Changing Another User’s Call Handling Mode
You can change another user’s current call handling mode if you have the proper permissions, and if
you have been added to that user’s authorization list.
From the Contacts window, right-click on the user whose call handling mode you want to change and
choose CHM Delegation.
Sharing Call Appearance
Shared call appearance allows multiple locations to share an extension number and manage calls.
Incoming calls ring at the multiple locations simultaneously. All devices where call appearance is
shared can be used to answer an incoming call or make a call as if it is the main user. In addition calls
put on hold on one device can be retrieved from any other device sharing that call appearance. Shared
call appearance is typically established to allow an assistant to manage an executive’s calls.
Shared call appearance requires that your system administrator create an executive extension,
program a hotline button, and establish a hotline circuit between the executive and assistant(s).
Sharing appearance for inbound calls
1. Answer the inbound call for the executive, that is indicated on your device by a flashing indicator.
2. Determine the caller’s name and purpose.
3. Place the call on hold.
4. Press the hotline button to call the executive.
5. Advise the executive of the call on hold and provide instructions on picking up the call.
Sharing appearance for outbound calls
1. Press the appropriate IP Phone or ShoreTel Communicator button associated with the executive’s
extension.
2. Call the recipient and prepare the recipient for the executive’s call.
3. Place the call on hold.
