CHAPTER
ShoreTel 14.2 ShoreTel Communicator for Windows 70
7
Special Features
Overview ................................................................................................................... 71
Making Calls.............................................................................................................. 71
Using the Make Call Dialog Box ......................................................................... 71
Making and Answering Special Calls.................................................................. 72
Intervening in a Call............................................................................................ 73
Transferring Calls to Special Recipients ............................................................. 73
Parking and Picking Up a Call ............................................................................ 74
Changing Another User’s Call Handling Mode ................................................... 75
Sharing Call Appearance.................................................................................... 75
Viewing and Adding Information on a Call.......................................................... 76
Using ShoreTel Workgroups ..................................................................................... 76
Logging into and out of a Workgroup.................................................................. 77
Using Call Wrap-Up............................................................................................ 78
Monitoring Your Queue....................................................................................... 78
Monitoring Agents............................................................................................... 79
Monitoring Bridged Calls .................................................................................... 80
Using a Workgroup Voice Mailbox...................................................................... 81
Transferring Calls from the Contacts Window .................................................... 81
