Microsoft Outlook with ShoreTel Communicator Automatically Setting Call Handling Using Outlook
6
ShoreTel 14.2 ShoreTel Communicator for Windows 69
2. When you are ready to start the conference, open the appointment and click Join Conference.
The ShoreTel conference window opens in your browser.
Joining ShoreTel conference
1. From an open Outlook calendar appointment with a ShoreTel conference, click Join Conference.
The ShoreTel conference window opens in your browser.
Automatically Setting Call Handling Using Outlook
A call handling mode identifies how your inbound calls are handled in a variety of situations. ShoreTel
provides five call handling modes: Standard, In a Meeting, Out of Office, Extended Absence, and
Custom.
The active call handling mode is automatically determined on the basis of system schedules
maintained by your administrator. You can also have your call handling mode automatically set based
on appointments in your Outlook calendar.
1. Make sure you have selected the Use Outlook appointments to change Call Handling Mode option
and installed calendar integration.
2. Enable call handling mode in Outlook by choosing from the Outlook File menu > Options > Add-
Ins. In the View and Manage Microsoft Office Add-Ins dialog box, click Add-in Options. Use the
options in the ShoreTel Call Handling tab of the Add-in Options dialog box to and then click OK.
These options are
Use Outlook Calendar to schedule Call Handling. If selected, turns on the feature.
Work Week Call Handling Mode. From the drop-down menus, choose the default mode for
your Outlook calendar’s ON and OFF hours.
When my calendar is busy change my Call Handling Mode. From the drop down-menu,
choose the default mode for when you have an Outlook calendar appointment.
When my calendar is out of office change my Call Handling Mode. From the drop-down menu,
choose the default mode for when your Outlook calendar indicates you are out of office.
3. Use your Outlook calendar to indicate available (free time) and busy hours (busy time).
The Call Handling Mode icon, on the ShoreTel Communicator Assignment bar, automatically
changes to indicate the call handling mode indicated by your calendar. ShoreTel uses this mode to
handle all incoming calls until you either manually select a different mode, or another automatic
mode transition is performed by the calendar.
4. If you want to set the call handling mode for an open appointment, click the Call Handling Mode
button. From the drop-down menu, choose the appropriate call handling mode for the
appointment.
5. Click Save & Close.
Terms of Use | Privacy Policy | DMCA Policy
2006-2022 Rsmanuals.com