Microsoft Outlook with ShoreTel Communicator Using Outlook with Voice Mail
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ShoreTel 14.2 ShoreTel Communicator for Windows 65
You work with voice mail in Outlook using the ShoreTel Outlook Voice Mail form.
Using the ShoreTel Outlook Voice Mail Form
Double-clicking on a voice mail in the Outlook Inbox opens the ShoreTel Voice Mail form, which you
use to work with voice messages.
The ShoreTel Voice Mail form is also displayed in the Preview pane of the Outlook Inbox when a voice
mail is selected.
Selecting Your Playback Device
You can listen to your voice mails using either your computer speakers or telephone.
From the ShoreTel Voice Mail form > ShoreTel Voice Mail tab > Playback bar, use the playback
device icon to select your playback device.
Listening to a Voice Mail
A list of your voice mails, in the order they are received, is shown in the Outlook Inbox. Messages that
have not yet been heard are displayed in bold. You can listen to your messages using either your
computer's speakers or your telephone.
From the Outlook Inbox, select or double-click the voice mail that you want to hear. Click the Play
button of the Playback bar displayed in the Outlook Preview pane.
or
From the Outlook Inbox, double-click the voice mail that you want to hear. From the ShoreTel
Voice Mail form > ShoreTel Voice Mail tab > Playback bar, click the Play button.
To control the audio playback, use the Play/Pause and Stop buttons, and the cursor, on the Playback
bar.
Replying to a Voice Mail
Using Outlook, you can reply to a voice message by voice mail or telephone call.
Replying by voice mail
1. From the Outlook Inbox, select the voice mail you want to reply to, and click Reply or Reply to All.
If the ShoreTel Voice Mail form is already open for the voice mail to which you want to reply, select
the ShoreTel Voice Mail tab and then click Reply or Reply All.
2. In the resulting window, use the To field to add or remove recipients, and the Subject field to
change the subject of the new voice mail.
Note
You can only reply to voice mails sent by users of ShoreTel Communicator.
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