Presence and Contacts Grouping Contacts
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ShoreTel 14.2 ShoreTel Communicator for Windows 59
Deleting Records from the History Window
If you want to delete only specific records, select the records, right-click, and from the resulting menu
choose Delete Record(s). To delete all records, right-click in the History window and from the resulting
menu choose Clear History.
Working with Contacts in the Speed Dial Window
In addition to adding, editing, and deleting contacts from the Speed Dial window, you can also
rearrange the order of the contacts in the list.
Grouping Contacts
Contacts can be grouped in the Contacts window. Grouping helps you organize and find your contacts.
The Contacts window requires at least one group; by default this group is named Contacts. A contact
can be put into multiple groups; groups cannot contain subgroups. When you first start ShoreTel
Communicator, the Contacts window displays an explanation of contacts and how they can be added
to this window. You can add, rename, and delete groups from the Contacts window.
Adding a group
1. Right-click in the Contacts window, and from the resulting menu choose Add Group.
2. Use the Add Contact Group dialog box to specify the name of the new group, and then click OK.
3. Add contacts to the new group by either selecting and dragging existing contacts into the group, or
by creating a new contact.
Renaming a group in the Contacts window
1. Right-click on the group you want to rename, and from the resulting menu choose Rename
Group.
2. Use the Rename Contact Group dialog box to specify the new name for the group, and then click
OK.
Deleting a group from the Contacts window
1. Right-click on the group you want to delete, and from the resulting menu choose Delete Group.
Searching for a Contact
You can easily search for a specific contact in a window. You search by a contact’s first name, last
name, or phone number. For the Directory window (only), you can also search by company name if the
appropriate option is selected.
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