Presence and Contacts Presence Icons
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ShoreTel 14.2 ShoreTel Communicator for Windows 56
Viewing Presence Status
You can view a colleague's presence status throughout ShoreTel Communicator:
The Contacts window. The presence of a user is displayed by icons associated with the contact,
and in the Extn Status and IM Status columns.
The Dial > Make Call > Make New Call dialog box. The presence of a user is displayed by icons
associated with the contact.
The QuickDialer. The presence of a user is displayed by icons associated with the contact.
Receiving an Alert on Availability
You can receive an alert when a contact becomes available to receive a phone call or participate in an
IM session.
1. From the Contacts window, right-click on the contact whose availability your want notification, and
choose Alert When Available.
2. If you want to be notified again after a specific amount of time, click Snooze. To change the
amount of time before being notified, click the drop-down menu and choose the appropriate time
frame.
3. To place a call to the contact, click Call; to start an IM session, click IM.
Manually Setting Your Presence Status
ShoreTel Communicator automatically adjusts your presence status as you use the system. You can
also manually set your IM presence status to indicate your availability. Manually setting your IM
presence status informs other users of whether you can or want to engage in an IM session.
1. From the ShoreTel Communicator button, choose IM Presence and then the IM status that you
want.
Providing Additional Information on Your IM Status
You can attach a note to your IM presence to further explain your status. This information appears in
the IM Status column of your colleagues’ Contacts window, along with your current state.
1. Click the presence icon on the Accessibility bar, and from the drop-down menu choose Set Status
Note.
You can also choose Set Status Note from the ShoreTel Communicator button > IM Presence
command.
2. Use the resulting dialog box to enter your note, and then click OK.
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