ShoreTel 14.2 User Guide Download - 5 Presence and Contacts

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1ShoreTel Communicator for Windows ShoreTel 14.2

2

3Table of Contents

4

5

61 Getting Started

7

8Installing ShoreTel Communicator

9

10The ShoreTel Communicator Window

11ShoreTel Button

12The Assignment Bar

14Active Call Area

18Organizing Your Desktop

19Upgrading ShoreTel Communicator

20Exiting ShoreTel Communicator

212 Making and Managing Calls

23Specifying Your Communication Device

24Selecting Your Off-Hook Device

28Answering a Call

29Transferring Calls

30Calls on Hold

31Recording a Call

32Conference Calls

33Using ShoreTel Web Conferencing

343 Working with Voice Mail

37Listening to Voice Mail

38Managing Voice Mail

40Creating New Voice Mail

41Managing Distribution Lists

444 Instant Messaging, Email, and Video

46The Chat Window

51Accepting a Call with Video

52Putting a Video on Hold

535 Presence and Contacts

57Organizing Contacts

58Adding, Editing, and Deleting Contacts

59Grouping Contacts

60Changing Contact Views

61Exporting Contacts

626 Microsoft Outlook with ShoreTel Communicator

64Working with Outlook Contacts in ShoreTel Communicator

67Viewing Presence Status in Outlook

68Making a Call and Initiating IM

69Automatically Setting Call Handling Using Outlook

707 Special Features

72Making and Answering Special Calls

73Intervening in a Call

74Parking and Picking Up a Call

75Changing Another User’s Call Handling Mode

76Viewing and Adding Information on a Call

77Logging into and out of a Workgroup

78Using Call Wrap-Up

79Monitoring Agents

80Monitoring Bridged Calls

81Using a Workgroup Voice Mailbox

828. Customizations

85Configuring Call Handling Modes

86Personalizing Call Handling

88Specifying Voice Mail Options

90Enabling Microsoft Outlook Integration Features

91Specifying Workgroups Options

92Specifying Telephony Options

93Specifying Instant Messaging Options

95Specifying SoftPhone Options

96Choosing Sounds

97Identifying the Language to Be Used

CHAPTER

ShoreTel 14.2 ShoreTel Communicator for Windows 53

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Presence and Contacts

Overview ................................................................................................................... 54

Identifying Presence.................................................................................................. 54

Organizing Contacts.................................................................................................. 57

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