Working with Voice Mail Managing Voice Mail
ShoreTel 14.2 ShoreTel Communicator for Windows 38
Contacting the sender by other methods
1. From the Voice Mail window, click Contact Sender from the toolbar.
2. Right-click on the message you want to response to, and choose the appropriate method from the
resulting menu.
If you are making a telephone call, details on the call are displayed in the Active Call area.
Managing Voice Mail
You can manage and organize your voice mail displayed in the Voice Mail window by:
Saving messages
Deleting messages
Editing the subject heading
Changing the status of a message
Forwarding messages
Exporting messages
Viewing information about a voice message
Saving Voice Mail
Saving a voice mail moves the message from the Inbox or Deleted folder to the Saved folder.
1. From the Voice Mail window, select the voice mail you want to save from the appropriate folder.
2. Click Save. You can also right-click on the message, and from the resulting menu choose Move to
Saved Folder.
The message is moved to the Saved folder. Messages remain in the Saved folder until you delete
them or the maximum time limit set by your system administrator is reached.
Deleting Voice Mail
Voice mail moved to the Deleted folder remains there until 2:00 a.m (server) time, at which point
ShoreTel removes all messages that are at least 6 hours old. Voice mail less than six hours old
remains in the Deleted folder until 2:00 a.m. the next day.
If Microsoft Outlook is integrated with your voice mail, a voice mail moved into the ShoreTel
Communicator Voice Mail window’s Saved folder remains in the Outlook Inbox.
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