Making and Managing Calls Calls on Hold
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ShoreTel 14.2 ShoreTel Communicator for Windows 30
Routing a Call to Voice Mail
Generally, you route incoming calls to your voice mail.
In the Active Call area, right-click on the call you want to route and select To Voice Mail from the
resulting menu.
Select the call in the Active Call area, and click To VM on the Call toolbar.
Click To VM from an Incoming Call alert. The alert, which appears in the bottom right corner of
your monitor screen, indicates the caller’s name and number.
Routing a Call to the Automated Attendant
If you don’t recognize a call, or know that the caller intends to reach someone else, you may want to
route an incoming call to your company’s automated attendant.
In the Active Call area, right-click on the call you want to route and select To Auto Attendant from
the resulting menu.
Select the call in the Active Call area, and click To AA on the Call toolbar.
Calls on Hold
Placing a call on hold maintains the active status of a call while suspending the conversation. This
allows you to make another call or perform other activities without losing the call.
Call details are displayed in the Active Call area, including the length of time the call has been on hold.
If you place a caller on hold and then hang up, your telephone rings once after 10 seconds to notify
you that a call is on hold. If this first reminder is ignored, your phone rings on a 60-second interval until
you either retrieve or hang up the call.
Placing a call on hold
1. To place a call on hold, double-click on the call in the Active Call area.
2. In the Active Call area, click the Hold icon associated with the call.
3. In the Active Call area, right-click on the call you want to place on hold and select Hold from the
resulting menu.
4. Select the call in the Active Call area, and click Hold on the Call toolbar.
To retrieve a call on hold
1. Double-click on the call in the Active Call area.
2. In the Active Call area, click the Unhold icon associated with the call.
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