Making and Managing Calls Transferring Calls
2
ShoreTel 14.2 ShoreTel Communicator for Windows 29
Details on an incoming call are displayed in the Active Call area. Once answered, the details
associated with the call change to indicate the connected status of the call.
To answer a call, you can:
Double-click on the call in the Active Call area.
In the Active Call area, click the Answer icon associated with the call,
In the Active Call area, right-click on the call and select Answer from the resulting menu.
Select the call in the Active Call area, and click Answer on the Call toolbar.
Click Answer from an Incoming Call alert. The alert, which appears in the bottom right corner of
your monitor screen, indicates the caller’s name and number.
Transferring Calls
You can transfer a call to another person, number, or device. Once transferred, the call is removed
from the Active Call area.
Special types of transfers, usually done by operators, assistants, and call center agents, is explained in
Chapter 7, Special Features on page 70.
1. In the Active Call area, click the Transfer icon associated with the call.
You can also:
Right-click on the call you want to transfer in the Active Call area and select Transfer from the
resulting menu.
Select the call in the Active Call area, and click Transfer on the Call toolbar.
The call is placed on hold.
2. Using the Transfer dialog box, enter the call recipient’s name or number in the field at the top.
Matches from the directory are displayed below as the text is entered.
3. Select the call recipient.
The Dial Digits field shows the number that will be dialed.
4. Click Transfer.
Routing a Call
Instead of answering an incoming call, you can route the call to your voice mail or route the call to the
automated attendant.
Once routed, the call is removed from the Active Call area.
