Making and Managing Calls Answering a Call
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ShoreTel 14.2 ShoreTel Communicator for Windows 28
1. From the QuickDialer field, select the recipient of the call, and then choose the phone number you
want to use.
Making a Call from the Contacts, History, and Directory Windows
The Contacts window list the people, or groups, you call most frequently. The History window displays
all previous incoming and outgoing calls. And the Directory window displays information for all system
users.
Double-click on the contact you want to call.
Right-click on the contact and choose the phone number from the resulting menu.
Making a Call from the Speed Dial Window
You use the Speed Dial window to initiate and manage calls to your speed dial contacts.
Double-click on the contact you want to call.
Dial the speed dial number associated with the contact.
Right-click on the contact and choose Dial from the resulting menu.
Making a Call from an Availability Alert
If you have chosen to receive an alert when a contact becomes available, you can make a call directly
from the alert.
Making a Call to a Voice Mailbox
If you prefer to leave a voice mail, rather than speaking to a recipient, you can call their voice mailbox.
From the Contacts or Directory windows, right-click on the recipient and from the resulting menu
choose Dial Mailbox.
Choose Dial > Dial Mailbox. Use the Dial Mailbox dialog box to locate and select the recipient,
and then click Dial Mailbox.
Answering a Call
Answering a call is easy with ShoreTel Communicator. You are notified of an incoming call in three
ways:
You hear an audible tone from your default device.
If your default device is your computer, you can select the tone that your computer plays.
Incoming call information is shown in the Active Call area of ShoreTel Communicator.
A call alert is displayed.
Incoming call alerts are displayed by default; if you want to turn off this feature refer to the section
Specifying Telephony Options on page 92 for details.
