Making and Managing Calls Selecting Your Off-Hook Device
ShoreTel 14.2 ShoreTel Communicator for Windows 24
Selecting Your Off-Hook Device
If you choose to use ShoreTel Communicator with an off-hook device like a wireless headset or
Bluetooth device, choose the default device from ShoreTel button > Default Auto Off-Hook.
Defining Call Routing
With ShoreTel Communicator, you can define how calls to your specified device are routed by:
Assigning an extension
Identifying how inbound calls are handled
Enabling additional devices to ring simultaneously
Allowing callers to find you
Personalizing call handling
Assigning an Extension
By default, you system administrator has assigned you an extension, which is designated as your
primary phone. To make and receive calls from a different phone, you must assign your extension to
that phone. Your extension can be assigned to ShoreTel SoftPhone or any other phone that you
configure for this purpose. The ability to assign your extension to another phone requires authorization
from your system administrator.
For example, if you are remotely connected to your office via a Virtual Private Network (VPN), you can
still manage your calls with ShoreTel Communicator for Mac while receiving your extension calls on an
external phone (such as your mobile or home office phone).
Once you have assigned your extension to a phone, you can define how incoming calls to that phone
1. Click on the extension assignment icon on the Assignment bar.
You can also choose Extension Assignment from the ShoreTel button.
2. From the menu, choose the phone to which you want to assign your extension.
The icon on the Assignment bar changes to indicate the default phone. ShoreTel routes all your
calls to this phone.
3. If you want to use a phone that is not listed on the menu, choose Configure Phones.
The My Phones page of the Options and Preferences window opens for you to configure the
If you have assigned your extension to SoftPhone, when you shut down your computer the extension
assignment automatically returns to your primary phone. This is not the case with other devices.