Making and Managing Calls Specifying Your Communication Device
2
ShoreTel 14.2 ShoreTel Communicator for Windows 23
Specifying Your Communication Device
With ShoreTel Communicator you have the ability to specify the device you want to use to make and
receive calls. This includes using your computer with ShoreTel SoftPhone, using a headset or speaker
phone by enabling handsfree mode, or using an off-hook device like a wireless headset or Bluetooth
device.
Using ShoreTel SoftPhone
SoftPhone is a ShoreTel Communicator component that allows you to make calls and use voice mail
directly through your computer’s audio features.
You can choose the sounds that SoftPhone plays for incoming internal and external calls; for
information see section Choosing Sounds on page 96. You can also specify SoftPhone device
settings, as explained in the section Specifying SoftPhone Options on page 95.
SoftPhone is a licensed feature and may need to be enabled by your system administrator.
Using SoftPhone
1. Plug your headset into your computer’s audio outlet.
2. Assign your extension to SoftPhone.
Your extension remains assigned to SoftPhone until you either assign your extension to another
device or shut down your computer.
3. Use ShoreTel Communicator to make and manage calls, as explained in this chapter.
Enabling Handsfree Mode
Enabling handsfree mode makes it possible to use ShoreTel Communicator with a headset or speaker
phone. The phone is off hook and the dial tone is suppressed. At the conclusion of a call you can
initiate a new call without hanging up the phone.
Enabling handsfree mode
1. From the ShoreTel button choose Options.
2. Click Telephony from the Options and Preferences window.
The Telephony page is displayed.
3. Select Suppress dial-tone when off-hook to use ShoreTel Communicator with a headset or
speaker phone instead of a receiver (i.e. in handsfree mode).
The phone is off hook and the dial tone is suppressed. At the conclusion of a call you can initiate a
new call without hanging up the phone.
4. Click OK.
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