CHAPTER
ShoreTel 14.2 ShoreTel Communicator for Windows 21
2
Making and Managing Calls
Overview ................................................................................................................... 22
Specifying Your Communication Device ............................................................. 23
Using ShoreTel SoftPhone.................................................................................. 23
Enabling Handsfree Mode .................................................................................. 23
Selecting Your Off-Hook Device ......................................................................... 24
Defining Call Routing.......................................................................................... 24
Making Calls ....................................................................................................... 27
Answering a Call................................................................................................. 28
Transferring Calls ............................................................................................... 29
Routing a Call ..................................................................................................... 29
Calls on Hold ...................................................................................................... 30
Recording a Call ................................................................................................. 31
Muting a Call....................................................................................................... 31
Sending Digits While on a Call ........................................................................... 31
Conference Calls ................................................................................................ 32
Using ShoreTel Web Conferencing..................................................................... 33
Ending a Call ...................................................................................................... 33
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