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ShoreTel Communicator for Windows ShoreTel 14.2
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Table of Contents
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1 Getting Started
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Installing ShoreTel Communicator
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The ShoreTel Communicator Window
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ShoreTel Button
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The Assignment Bar
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QuickDialer
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Active Call Area
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Organizing Your Desktop
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Upgrading ShoreTel Communicator
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Exiting ShoreTel Communicator
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2 Making and Managing Calls
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Specifying Your Communication Device
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Selecting Your Off-Hook Device
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Making Calls
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Answering a Call
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Transferring Calls
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Calls on Hold
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Recording a Call
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Conference Calls
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Using ShoreTel Web Conferencing
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3 Working with Voice Mail
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Listening to Voice Mail
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Managing Voice Mail
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Creating New Voice Mail
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Managing Distribution Lists
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4 Instant Messaging, Email, and Video
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The Chat Window
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Using Email
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Using Video
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Accepting a Call with Video
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Putting a Video on Hold
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5 Presence and Contacts
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Organizing Contacts
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Adding, Editing, and Deleting Contacts
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Grouping Contacts
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Changing Contact Views
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Exporting Contacts
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6 Microsoft Outlook with ShoreTel Communicator
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Working with Outlook Contacts in ShoreTel Communicator
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Viewing Presence Status in Outlook
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Making a Call and Initiating IM
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Automatically Setting Call Handling Using Outlook
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7 Special Features
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Making and Answering Special Calls
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Intervening in a Call
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Parking and Picking Up a Call
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Changing Another User’s Call Handling Mode
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Viewing and Adding Information on a Call
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Logging into and out of a Workgroup
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Using Call Wrap-Up
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Monitoring Agents
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Monitoring Bridged Calls
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Using a Workgroup Voice Mailbox
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8. Customizations
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Configuring Call Handling Modes
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Personalizing Call Handling
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Specifying Voice Mail Options
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Enabling Microsoft Outlook Integration Features
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Specifying Workgroups Options
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Specifying Telephony Options
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Specifying Instant Messaging Options
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Specifying SoftPhone Options
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Choosing Sounds
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Identifying the Language to Be Used
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ShoreTel 14.2 User Guide - ShoreTel Communicator for Windows ShoreTel 14.2
Document Details: 98 pages, 944.91 KB filesize.
ShoreTel Communicator for Windows
ShoreTel 14.2
January 2014
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