Maintenance and Troubleshooting
ShoreTel Communicator for IBM Sametime
Admin Guide
If you are operating under disk space constraints and want to know the disk space used for a given log
file and its backup files, use the following formula for a conservative estimate:
max space
Parameters for client logs and for LinkTSP
<param name="MaxFileSize" value="5MB"/>
MaxFileSize specifies a maximum file size per backup file. If the current log file reaches this limit, the
current log file is archived and a new log file is started. A sequential index is appended to the name of
the archived backup file with older backup files being renamed accordingly:
<param name="MaxBackupIndex" value="5"/>
MaxBackupIndex specifies the maximum number of backup files to retain. When a new backup file is
archived, the oldest one will be removed if the limit has been exceeded.
Limitations and unsupported features of ShoreTel Communicator for Sametime can be organized by
general, call control, unified messaging, and localization limitations.
General Limitations
Sametime Connect web versions are not supported.
Only Sametime Connect releases 8.5.2 and 9 are supported.
Support is for a maximum of a single Sametime deployment (which can be on multiple machines) in
an enterprise. In other words, Sametime integration supports a single ShoreTel system per customer.
Multiple systems connected together, like RHI, are not supported.
Non-Domino LDAP configurations are not supported.
Only users that are defined in the system can be added as contacts from the History tab.
When users are moved from an HQ server to a DVM server, or vice versa, call history is lost.
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