3
Maintenance and Troubleshooting
Log Files
ShoreTel Communicator for IBM Sametime
Admin Guide
34
Sametime Connect Embedded in Lotus Notes Client Log Files
On Windows XP, the client log files are located at
C:\Documents and Settings\<User>\Local Settings\Application Data\ Lotus\Notes\Data\workspace\logs.
On Windows 7 and 8, the client log files are located at
C:\Users\<User>\AppData\Local\Lotus\Notes\Data\workspace\logs.
On Mac OS, the client log files are located at
~/Library/Application Support/IBM Notes Data/Expeditor/Applications/logs (for Notes 9)
~/Library/Application Support/Lotus Notes Data/Expeditor/Applications/logs (for Notes 8.5)
The OS X Finder hides this folder by default.
You can access it as follows:
Select the Finder menu item Go/Go to Folder...
A small input window will open. Please enter the path of the log file folder as listed above
(including the ~) and click Go.
The Sametime Connect embedded in Lotus Notes client log files use log4j for configuration (see page 35
below). The log4j configuration files (including backup copies) are located at these places within the client
plugin folder:
<Client plugin folder>\de.ilink.sametime.configurator\log4j.xml
<Client plugin folder>\de.ilink.sametime.notes.livetext\log4j.xml
<Client plugin folder>\de.ilink.shoretel.callcontrol\log4j.xml
<Client plugin folder>\de.ilink.shoretel.statusicon\log4j.xml
The client plugin folder is located at:
On Windows:
%APPDATA%\Lotus\Notes\Data\workspace\.metadata\.plugins\
On Mac OS with Sametime 9:
~/Library/Application Support/IBM Notes Data/Expeditor/Applications/.metadata/.plugins/
On Mac OS X with Sametime 8.5:
~/Library/Application Support/Lotus Notes Data/Expeditor/Applications/.metadata/.plugins/
The OS X Finder hides these folders by default.
You can access them as follows:
Select the Finder menu item Go/Go to Folder...
A small input window will open. Please enter the path of the client plugin folder as listed above
(including the ~) and click Go.
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