3
Maintenance and Troubleshooting
Log Files
ShoreTel Communicator for IBM Sametime
Admin Guide
33
Client Log
Files
The following client log files are provided:
ShoreTelConfigurator.log
ShoreTelLiveText.log (only for the Sametime Connect embedded in Lotus Notes client)
ShoreTelCallControl.log
ShoreTelToolBarIcon.log
Sametime Connect Standalone Client Log
Files
On Windows XP, the client log files are located at
C:\Documents and Settings\<User>\Application Data\Lotus\Sametime\logs.
On Windows 7 and 8, the client log files are located at
C:\Users\<User>\AppData\Roaming\Lotus\Sametime\logs.
On Mac OS, the client log files are located at
~/Library/Application Support/IBM Sametime Data/logs (for Sametime 9)
~/Library/Application Support/Lotus Sametime Data/logs (for Sametime 8.5)
The OS X Finder hides this folder by default.
You can access it as follows:
Select the Finder menu item Go/Go to Folder...
A small input window will open. Please enter the path of the log file folder as listed above
(including the ~) and click Go.
The Sametime Connect standalone client log files use log4j for configuration (see page 35 below). The
log4j configuration files (including backup copies) are located at these places within the client plugin
folder:
<Client plugin folder>\de.ilink.sametime.configurator\log4j.xml
<Client plugin folder>\de.ilink.shoretel.callcontrol\log4j.xml
<Client plugin folder>\de.ilink.shoretel.statusicon\log4j.xml
The client plugin folder is located at:
On Windows:
%APPDATA%\Lotus\Sametime\.metadata\.plugins\
On Mac OS with Sametime 9:
~/Library/Application Support/IBM Sametime Data/.metadata/.plugins/
On Mac OS with Sametime 8.5:
~/Library/Application Support/Lotus Sametime Data/.metadata/.plugins/
The OS X Finder hides these folders by default.
You can access them as follows:
Select the Finder menu item Go/Go to Folder...
A small input window will open. Please enter the path of the client plugin folder as listed above
(including the ~) and click Go.
