3
Maintenance and Troubleshooting
Log Files
ShoreTel Communicator for IBM Sametime
Admin Guide
32
MaxFileSize; to specify the number of backup files to retain, use the parameter MaxBackupIndex. For
example:
<param name="MaxFileSize" value="10MB"/>
<param name="MaxBackupIndex" value="5"/>
Logging occurs for the levels TRACE< DEBUG, INFO, WARN, ERROR, and FATAL. Each level includes
all log output of the levels listed to its right, e.g. log level WARN includes log output of levels WARN,
ERROR, and FATAL.
By default, the logging level used is INFO. You can change the logging level using the Threshold
parameter. For example:
<param name="Threshold" value="DEBUG"/>
The log4cxx configuration file is located at %ProgramFiles%\ilink\ShoreTel Communicator for
Sametime
\CSTA Server\Config\LinkTSP-log4j-config.xml.
A backup of this file,
LinkTSP-log4j-config-
backup.xml,
is automatically generated and located next to
LinkTSP-log4j-config.xml
.
CA CSIS Log
Files
The log files of the CA CSIS are located in the following path on the server which runs your call control
service (i.e. the HQ server or a DVS server):
%ProgramFiles%\ilink\ShoreTel Communicator for Sametime\Log Files\
CA-CSIS\CSIS_CA01.LOG
(CSIS_CA02.LOG, …)
The CA CSIS log file does not use log4j for configuration. Instead, log configuration is done with the
debugLevel entry in the file located at %ProgramFiles%\ilink\ShoreTel Communicator for
Sametime
\CSTA Server\Bin\CSIS-CA\PluginDebug\
PLUGINDEBUGSTANDARD.INI.
Note
The CA CSIS must be restarted in order for changes to the Default.conf file to take effect
(Windows service: ilink CSIS Connector for Sametime).
Call Logs
Call logs are located in the following path on the server which runs your call control service (i.e. the HQ
server or a DVS server):
%ProgramFiles%\ilink\ShoreTel Communicator for Sametime
\Application Server
\data\callhistory\
Each call log is stored in an individual *.cdr file, the file format is a proprietary binary format.
