3
Maintenance and Troubleshooting
Log Files
ShoreTel Communicator for IBM Sametime
Admin Guide
31
The log4j configuration file for the CA-ShoreTel logs is located at %ProgramFiles%\ilink\ShoreTel
Communicator for Sametime
\CSTA Server\Config\CAShoreTel-log4j-config.xml.
A backup of this file,
CAShoreTel-log4j- config-backup.xml, is automatically generated and located next to
CAShoreTel-log4j-
config.xml
.
CSTA server Log Files
The log files of the CSTA server are located in the following paths on the server which runs your call
control service (i.e. the HQ server or a DVS server):
%ProgramFiles%\ilink\ShoreTel Communicator for Sametime\Log Files\CSTA\...
…\CSTA.log (optional)
…\Devices.log (optional)
…\Error.log
…\Sys.log
The CSTA server log files do not use log4j for configuration. Instead, log configuration is done with the
debugLevel entry in the file located at %ProgramFiles%\ilink\ShoreTel Communicator for
Sametime
\CSTA Server\Config
\Default.conf.
Log files are generated and retained based on a specified size and the required number of backups, and
not by date. To specify the maximum file size in kB before generating a new log file, use the parameter
logFileMaxSize; to specify the number of backup files to retain, use the parameter logFileMaxBackups.
For example:
logFileMaxSize = 10240
logFileMaxBackups = 10
Logging occurs for a logging level between 0 (no logging) and 9 (verbose logging). You can change the
logging level using the debugLevel parameter. For example:
debugLevel = 9
Note
The CSTA Server must be restarted in order for changes to the Default.conf file to take effect
(Windows service: ilink TeamCall CSTA Server for Sametime).
LinkTSP Log Files
The log file of LinkTSP are located in the following path on the server which runs your call control service
(i.e. the HQ server or a DVS server):
%ProgramFiles%\ilink\ShoreTel Communicator for Sametime\Log Files\CSTA\LinkTSP.log
(LinkTSP.log.1, …)
The LinkTSP log uses log4cxx for configuration, which is a log4j compatible framework (see page 35
below for general information about log4j configuration, but please note that the configuration
parameters used by LinkTSP are slightly different from those of the other server based services).
Log files are generated and retained based on a specified size and the required number of backups, and
not by date. To specify the maximum file size before generating a new log file, use the parameter
