3
Maintenance and Troubleshooting
Log Files
ShoreTel Communicator for IBM Sametime
Admin Guide
30
Log Files
ShoreTel Communicator for Sametime provides both server and client log files that detail system
information.
Server Log
Files
The following server log files are provided:
Sametime Integration Services
CSTA Services (CA ShoreTel, CSTA Server, LinkTSP)
CA CSIS
Call Logs
Note
The times shown in the server log files are in Coordinated Universal Time (UTC).
Sametime Integration Services Log
Files
The log files of the ilink IBM Sametime Integration services are located in the following paths on the
server which runs your call control service (i.e. the HQ server or a DVS server):
%ProgramFiles%\ilink\ShoreTel Communicator for Sametime\Log Files\SIS\...
server.log
Services\JournalContentService.log
Services\PhoneNumberResolution.log
Services\PresenceService.log
Services\ServiceActivator.log (on the HQ server only)
These log files can be configured using the Java logging framework log4j (see page 35 below).
The log4j configuration file for all four Sametime Integration Services logs is located at
%ProgramFiles%\ilink\ShoreTel Communicator for Sametime\Application
Server\SIS\server\default\conf\jboss-log4j.xml.
A backup of this file, jboss-log4j-backup.xml, is
automatically generated and located next to jboss-log4j.xml.
CA ShoreTel Log Files
The log files of CA ShoreTel are located in the following paths on the server which runs your call control
service (i.e. the HQ server or a DVS server):
%ProgramFiles%\ilink\ShoreTel Communicator for Sametime\Log Files\CSTA\...
\CA-Shoretel.log
\CA-Shoretel-system.err.txt
\CA-Shoretel-system.out.txt
The CA-Shoretel.log can be configured using the Java logging framework log4j (see page 35 below).
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