3
Admin Guide
ShoreTel Communicator for IBM Sametime
Table of Contents
Chapter 1 Introduction 5
Overview 6
Components 6
IBM Sametime 7
ShoreTel Unified Communications Platform 7
ShoreTel for IBM Sametime Solution 8
Architecture 8
Licensing 9
Chapter 2 Installing ShoreTel Communicator for IBM Sametime 10
Overview 11
Requirements 11
Sametime Environment 11
Sametime environment requirements 11
Sametime server configuration
requirements
12
ShoreTel Unified Communications
Platform
12
Reserved Ports 12
Network Access 13
Installation 13
Configuring the Sametime Trust Relationship 13
Configuration 14
Setting Sametime Policies 14
Installing Java Virtual Machine (JVM) 15
Matching Users 15
Set up matching users 16
Effect of non matching users 17
Enhancing Call Functionality 17
Installing ShoreTel Communicator for Sametime on the Server 17
Installing ShoreTel Communicator for Sametime on Clients 18
Enabling Manual Installation 18
Enabling Automatic Deployment for the Sametime Connect Standalone Client 19
Configuring the Client for Telephony Status 19
Installing the Permanent License Key 20
Troubleshooting the plug-in installation 20
Parallel installation of ShoreTel Communicator for Sametime and ShoreTel CSTA Server 20
Chapter 3 Maintenance and Troubleshooting 21
Overview 22
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