3
Maintenance and Troubleshooting
Uninstalling ShoreTel Communicator for Sametime
ShoreTel Communicator for IBM Sametime
Admin Guide
25
Uninstalling ShoreTel Communicator for Sametime
There is no ilink provided uninstaller for ShoreTel Communicator for Sametime.
To uninstall the server side components, use uninstall in the Windows Programs and Features list, to
uninstall the client side components, use the standard IBM procedure for uninstalling plug-ins.
Problems when Using ShoreTel Communicator for
Sametime
This section provides information on specific problems or errors you may encounter when using ShoreTel
Communicator for Sametime. These problems are organized by type of error, specifically:
Red X over phone icon
Unable to make a call
Inactive feature
Loss of call history
Error messages
Red X Over Phone Icon
A red X displayed over the phone icon indicates several possible problems with ShoreTel Communicator
for Sametime. See “Error Messages” below for a description of the different problems.
HQ Server is Down
If the HQ server is down, restart the HQ server to reactivate the service for the client.
Unable to Make or Answer a Call
The inability to make a call can be the result of configuration issues.
Call is Not Placed
When a user selects a recipient and clicks the Call icon a call is not placed. This is caused when a user is
part of the ShoreTel system but not part of the Sametime environment. The user must be linked in each
system by matching the LDAP and ShoreTel properties.
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