3
Maintenance and Troubleshooting
Working with Licenses
ShoreTel Communicator for IBM Sametime
Admin Guide
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The permanent license-info.xml file also includes information on:
Which license files are being used by the system
Compliance problems
License file errors
Assigning and Unassigning Licenses
ShoreTel Communicator for Sametime licenses are tied to specific users, meaning that they are not
floating licenses. Users must have matching ShoreTel and Sametime accounts to receive a license.
Licenses are taken from the pool of unused licenses and are permanently assigned to users
automatically on startup of the ShoreTel Communicator for Sametime system and whenever
new users
are created. If no licenses are available, and a new user is added to the system, that user will not be
assigned a license and can only use ShoreTel Communicator for Sametime to view the telephony
presence of licensed users.
Licenses are unassigned from a user, and become available for future assignment, when:
There is no longer is a match between the ShoreTel and Sametime user account.
A user account is deleted.
You add the user name (the same user name used in the license-info.xml) of a user to the license-
deny.xml file located on the HQ Server at %ProgramFiles%\ilink\ShoreTel Communicator for
Sametime\Application Server\license. The user will not be assigned a license while listed in this file.
You can clear all license assignments by removing the license-info.xml file.
Troubleshooting Licenses
In the case where a new user is not assigned a ShoreTel Communicator for Sametime license check that:
The user has matching ShoreTel and Sametime accounts
You have an available license, as indicated in the license-info.xml file
The services running on a DVS server are able to communicate with the License Service on the HQ
Server.
In the case where an existing user is unable to attain a ShoreTel Communicator for Sametime license
verify that:
The user is not listed in the license-deny.xml file
The services running on a DVS server are not able to communicate with the License Service on the
HQ Server.
