21
Admin Guide
ShoreTel Communicator for IBM Sametime
CHAPTER
3
Maintenance and
Troubleshooting
Overview 22
Working with Licenses 22
Viewing License Information 22
Assigning and Unassigning Licenses 23
Troubleshooting Licenses 23
Updating ShoreTel Communicator for Sametime 24
Server Update 24
Client Update 24
Uninstalling ShoreTel Communicator for Sametime 25
Problems when Using ShoreTel Communicator for Sametime 25
Red X Over Phone Icon 25
HQ Server is Down 25
Unable to Make or Answer a Call 25
Call is Not Placed 25
Inactive Feature 26
Loss of Call History 27
Error Messages 27
Log Files 30
Server Log
Files
30
Client Log
Files
33
Log configuration via log4j 35
Limitations 37
General Limitations 37
Call Control Limitations 38
Unified Messaging Limitations 38
Localization Limitations 39
