Effect of non matching users
If no matching ShoreTel user can be found for the logged in Sametime user, ShoreTel Communicator for
IBM Sametime will not be able to provide services to this Sametime user.
No license will be used for this user and the user will see the following red cross error message in the
Sametime client: “CTI license is not available for you”.
Enhancing Call Functionality
In order for your users to more easily make calls using ShoreTel Communicator for Sametime, you need
Correctly configure telephone numbers in LDAP. The telephone number field must exist in LDAP,
and the number must not contain spaces. ShoreTel Communicator for Sametime interprets a space
in the LDAP telephone number field as the start of a new number and therefore displays a single
number with a space as multiple contacts.
Encourage your users to specify their primary phone number using a Sametime geographic
location profile. ShoreTel Communicator for Sametime recognizes this number as the user’s
primary phone number, displaying it first in all contact lists.
Disable the duplicate Call icon. Duplicate Call icons may be displayed, confusing users as to
which icon to use to make a call. To disable the duplicate Call icon, add the following line to your
Installing ShoreTel Communicator for Sametime on the Server
Installing ShoreTel Communicator for Sametime installs the Sametime Integration Services, the CSTA
Services and the ShoreTel Communicator for Sametime Plug-In on the ShoreTel HQ server. If you are
using ShoreTel in a distributed environment, ShoreTel Communicator for Sametime also needs to be
installed on your DVS servers.
The process for installing ShoreTel Communicator for Sametime is the same for both 32-bit and 64-bit
The ShoreTel Communicator for Sametime Plug-In is installed on the server for later deployment to
Sametime clients at %ProgramFiles%\ilink\ShoreTel Communicator for Sametime\Application
The files in the update directory can be viewed by pointing your web browser to the
URL http://<HQ Server>:8080/IBM/client/updatesite/site.xml.
1. On the ShoreTel HQ server, copy the ShoreTel Communicator for Sametime installation package
onto your desktop.
The installation package can be found on the Sametime Integration Services DVD or on the ShoreTel
Support web site.
2. Locate, and then double-click, the ShoreTel CMSametime.msi to start the installation process.
3. You are asked to accept the terms of the license agreement. Then click Install.