Set up matching users
Using ShoreTel Director > Edit User > General tab, for each user ensure that the user First Name and
Last Name, and/or Client User ID matches the appropriate LDAP property.
By default, the ShoreTel Client User ID is the first initial of the user’s first name followed by the user’s
entire last name.
User matching first tries to match the LDAP uid property (AlanHarper) to the ShoreTel client ID
(AHarper). This does not match.
Next, the LDAP SAMAccountName property would be used for matching, but this property does not exist
in a typical Domino LDAP setup (it’s a property typically to be found in Active Directory LDAP servers).
Finally, the part of the LDAP mail property that precedes the @ character (AlanHarper) is compared to
the ShoreTel client ID (AHarper). This does not match.
The result would be that user matching does not work in this case.
To correct, do one of two things:
1. Modify the LDAP uid value to be AHarper instead of AlanHarper so that it will match the ShoreTel
2. Add the LDAP property cn to match.xml:
This will cause its contents (Alan Harper) to be compared to ShoreTel user’s first and last name
concatenated with a space (Alan Harper).