Identifying How Incoming Calls Are Handled ShoreTel Communicator for Mac 1
ShoreTel 14.2 ShoreTel Communicator for Mac 23
Find Me provides callers who are automatically routed to your voice mailbox a way to contact you.
Callers listening to your voice mail message can press 1 to request the ShoreTel system to dial up
to two alternate numbers. If the ShoreTel system cannot reach you at either of these numbers, the
caller can then leave you a voice mail. Refer to Configuring Phones on page 39 for information on
configuring this feature.
Identifying How Incoming Calls Are Handled
A call handling mode identifies how your inbound calls are handled in a variety of situations. For
example, when you are away from your desk you may want to play a different greeting and send
incoming calls to another phone number. ShoreTel provides five call handling modes to identify the
manner that your calls are handled in a variety of situations: Standard, In a Meeting, Out of Office,
Extended Absence, and Custom.
You can configure a call handling mode with warnings about how the Standard call handling mode is
being used when starting up Communicator for Mac, which users can change your call handling mode,
and the definition of each call handling mode. Refer to Configuring Call Handling Modes on page 42
for information.
The active call handling mode is automatically determined on the basis of system schedules
maintained by your system administrator. You can also:
Manually set the active call handling mode using Communicator for Mac.
Manually set the active call handling mode through your ShoreTel IP telephone (as explained in
the documentation of your specific telephone).
Complete the following steps to manually determine a call handling mode from Communicator for Mac:
1. Click the call handling icon on the Assignment bar.
2. From the drop-down menu, select the call handling mode you want for your incoming calls.
The icon on the Assignment bar changes to indicate the active call handling mode. ShoreTel uses
this mode to handle all incoming calls until you manually select a different mode or an automatic
mode transition is performed by the system schedule.
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