Using Voicemail Using Mailbox Options
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ShoreTel IP Phone 480/480g User Guide 65
Setting Your Availability State
Availability states let you specify your status and determine how inbound calls are handled. You can
record distinct greetings and specify different call forwarding options for each state.
To change your availability state:
1. Log in to voicemail.
2. From the voicemail Main Menu, press 7 to access mailbox options.
3. Press 2 to set the availability state.
4. Choose one of the following availability states or other options:
For Available, press 1.
For In a Meeting, press 2.
For Out of Office, press 3.
For Vacation, press 4.
For Custom, press 5.
For Do Not Disturb, press 6.
For enabling calling additional phones (configured by your ShoreTel Connect administrator),
press 7.
To cancel, press *.
The availability state stays in effect until you change it. However, if Outlook automated call handling is
active, Outlook modifies your availability state based on your status.
Enabling or Disabling Envelope Information
A message’s envelope information includes the date and time of your message’s delivery and your
name. By default, envelope information is disabled.
1. Log in to voicemail.
2. From the voicemail Main Menu, press 7 to access mailbox options.
3. Press 5 to toggle between disabling and enabling envelope information.
Listening to Your Deleted Messages
As a safeguard against accidental deletion of messages, the voicemail system retains deleted
messages for a few hours.
1. Log in to voicemail.
2. From the voicemail Main Menu, press 7 to access mailbox options.
3. Press 7 to listen to deleted messages.
The voicemail system plays all deleted messages that are still available to the system. You can
manage these messages as if they were new messages.
