Using Voicemail Forwarding Messages in Visual Voicemail
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ShoreTel IP Phone 480/480g User Guide 56
When you’re satisfied with the text, press the Back soft key.
8. If you want to mark the voicemail message as Urgent, press the navigation key to scroll to the
Urgent menu item, and press the Toggle soft key.
9. If you want to mark the voicemail message as Private, press the navigation key to scroll to the
Private menu item, and press the Toggle soft key.
10. If you want to receive a Return Receipt when the recipient listens to the message, press the
navigation key to scroll to the Return Receipt menu item, and press the Toggle soft key.
11. If you want to include the original message with your reply, press the navigation key to scroll to
the Include Original menu item, and press the Toggle soft key.
12. To record your reply to the voicemail message, press the Start soft key, record the message, and
press the Stop soft key.
13. Press the Send soft key.
The voicemail message is sent to the targeted recipients.
14. Press the Exit soft key.
Forwarding Messages in Visual Voicemail
1. Press the Voicemail button.
2. At the prompt, enter your voicemail password.
Your voicemail inbox is displayed.
3. Press the More soft key.
4. Press the More soft key again.
5. Press the Forwardsoft key.
The Compose Voicemail page is displayed.
6. Designate those to whom you want to forward the message as follows:
a. With To highlighted, press the To... soft key.
b. Press the and navigation keys to scroll through the displayed Directory to select the
recipients, and press the Select soft key when each intended recipient is highlighted.
c. Press the List soft key to verify that you have included the proper recipients, and then do one
of the following:
Tip
To enter a space character, select either the uppercase or lowercase text-entry mode and
press the * key until the space character is displayed.
