Using Advanced Features Other Advanced Features
ShoreTel IP Phone 480/480g User Guide 48
Table 5: Advanced Features
Feature Name Star Code Description
Barge In Dial *16 plus the
extension that is
involved in the active
call you want to join.
You can join an in-progress call (“barge in”) as a
conferenced participant. This feature is useful for
operators, executive assistants, trainers, and
Included in this feature are some visual cues such
as LED colors and a subset of simple icons that
allow you to monitor the extension to a limited
You can see call activity and interact with calls for
another extension. This bridged information, which
provides more detailed information than the Monitor
Extension functionality, offers faster call handling
between users. The call appearance button
assigned to the targeted extension displays various
icons and LED colors and blink patterns according to
the type of call.
Dial Mailbox You can call another person’s voice mailbox directly
without ringing their phone.
Intercom Dial *15 plus the
extension of the person
you want to contact
through the intercom.
You can use a programmed button to connect to
Monitor Extension You can monitor the extension of another user so
that you can help manage calls for that extension.
The call appearance button assigned to the targeted
extension displays various icons and LED colors and
blink patterns according to the type of call. You might
also be able to use the monitored extension button
to quickly dial that extension, depending on how
your ShoreTel Connect administrator has configured
Page You can access the overhead paging extension at
Park Dial *11 plus the
extension where you
want to park a call.
You can park a call on another extension.
Pickup Dial *13 plus the
extension from which
you want to pick up an
You can pick up an incoming call for another
Pickup Night Bell Dial *14 plus the
You can pick up a call from an extension that rings
on an overhead speaker. This feature can be
convenient for off-hours when a caller needs to
speak with anyone at a site.