Using Advanced Features Using the Merge Feature to Conference Active Calls
ShoreTel IP Phone 480/480g User Guide 46
Using the Merge Feature to Conference Active Calls
When you are engaged in an active call or a conference call, you can add another incoming or held
call to your conference call through the Merge feature.
To add the call to an existing call or conference call, press the Merge soft key.
If there is only one other call on the phone, the new call is automatically added to the held call
or conference call.
If more than one other call is on hold, the phone displays a list of calls you can merge the
active call to. Use the navigation key pad to scroll to the call you want to merge, and press the
Merge soft key.
If the call in focus is a held call, when you press the Merge soft key it merges the held call to
the active call.
Using the Intercom
The Intercom function allows you to connect with another party without ringing the party through a call
line. To use this feature, you and the other party must use ShoreTel IP phones and have the necessary
permissions enabled by your ShoreTel Connect administrator.
The intercom functionality is also available as a soft key through the Directory, the History viewer, and
the conferencing feature. Your ShoreTel Connect administrator can also configure the Intercom as a
To use the intercom to contact another party:
1. Lift the handset.
2. Dial * 15 followed by the extension number of the person you want to contact.
If you want to see the names of the people included in the conference call, press the Show soft
key. While showing conference participants, to drop a party from the conference call, use the
or navigation keys to scroll to that person’s name within this list. With the name highlighted,
press the Drop soft key. To return to the conference screen, press the Back soft key.