Customizing Your Phone Modifying the Workgroup Agent State
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ShoreTel IP Phone 480/480g User Guide 41
1. Press the Options soft key.
2. Enter your voicemail password, and press the OK soft key.
The Options menu opens.
3. Press the navigation key to scroll to the Handsfree mode option.
4. To enable handsfree mode, use one of the following methods:
Press the Toggle soft key to toggle the ringer value between Off to On.
Press the selector button on the navigation key pad to toggle between On and Off.
On the navigation key pad, press the key to select On or the key to select Off.
5. Press the Exit soft key.
Modifying the Workgroup Agent State
If you have at least a Workgroup Agent Access License and you are a member of a workgroup, you
can configure whether your workgroup agent is logged in or logged out by using your phone. If you are
a workgroup supervisor or an operator, you can also specify Wrap Up mode from your phone.
1. Press the Options soft key.
2. Enter your voicemail password, and press the OK soft key.
The Options menu opens.
3. Press the navigation key to scroll to the Agent state menu, which indicates your current agent
state with a check mark.
4. Press the Edit soft key.
5. Press the navigation key to highlight the workgroup agent state that you want to change to, as
follows:
To log in, highlight Login and press the OK soft key.
To log out, highlight Logout and press the OK soft key.
If you are a workgroup supervisor or operator and you want some time to wrap up a previous
call, highlight Wrap up and press the OK soft key.
If you are finished wrapping up the previous call, highlight UnWrap and press the OK soft key.
6. Press the Exit soft key.
