Customizing Your Phone Changing Your Automatic Off-Hook Preference
ShoreTel IP Phone 480/480g User Guide 36
Always means that calls received when this availability state is active are always forwarded to
the specified destination number. When you select Always, you can also specify the Always
dest, which is the number that you want calls forwarded to, or you can accept the default.
No answer means that calls received when this availability state is active will be forwarded to
the specified destination number only when you do not answer your phone or when your
phone is unable to accept additional calls. You can also configure the following options or
accept the defaults:
When you select No answer, you can also configure the following options or accept the
No answer dest. Specify the number you want calls forwarded to when you do not answer
Number of rings Specify the number of times the phone rings before the call is
Busy destination Specify the number to forward the call to if your extension is busy.
Never means that calls received when this availability state is active will never be forwarded.
6. For the Simulring option, select On or Off depending on whether you want the phones that you
have configured through the ShoreTel Connect client to ring simultaneously with your extension.
(However, if you choose to always forward calls to another number, your extension does not ring.)
7. After setting options, press the Back soft key.
The changes are saved.
8. Do one of the following:
To set the selected availability state as the active availability state, press the OK soft key.
To continue without changing the availability state, press the Cancel soft key.
9. Press the Exit soft key.
Changing Your Automatic Off-Hook Preference
If you frequently use a headset with your phone, you might want to designate your headset as the
audio path that is automatically activated when you place or receive calls. The speakerphone is the
default automatic off-hook preference.
For more information about headset types, see Selecting a Headset Type on page 37.
1. Press the Options soft key.
2. Enter your voicemail password, and press the OK soft key.
The Options menu opens.
3. Press the navigation key to scroll to the Auto off-hook option.