17 User Guide ShoreTel IP Phone 480/480g
Getting Started Adjusting the Ring and Listening Volume
Adjusting the Ring and Listening Volume
To adjust the volume on your phone, use the buttons. The volume settings for the ringer,
handset, speakerphone, and headset are independent, and you can set them as follows:
Adjust the volume of your phone’s ringer while the phone is on hook.
Adjust the handset listening volume while the handset is off hook.
Adjust the speakerphone volume when the button’s LED is illuminated.
Adjust the headset listening volume when the button’s LED is illuminated.
Turning off the Phone’s Ringer
1. Press the Options soft key.
2. Enter your voicemail password, and press the OK soft key.
The Options menu opens.
3. Press the navigation key to scroll to the Audible ringer option.
4. To turn off the ringer, use one of the following methods:
Press the Toggle soft key to change the ringer value from On to Off.
Press the selector button on the navigation key pad to toggle between On and Off.
Use the key on the navigation key pad to change the value from On to Off.
5. Press the Exit soft key.
Muting a Call
To mute a call so that the caller doesn’t hear you, press the button.
The LED on the button is illuminated in red when the mute is active.
When using a wireless headset, if you experience audio problems, ensure that your wireless
headset is configured according to the manufacturer’s instructions. Problems that might result
from improper configuration include the following:
You cannot hear a dial tone.
The volume for you or the other party is not loud enough.
You hear a buzzing or hissing sound.