Getting Help Getting Started 1
ShoreTel IP Phone 480/480g User Guide 14
5. At the prompt, press the Unassign soft key again.
Your extension is unassigned from the phone.
If your phone is running in a ShoreTel Connect CLOUD system, the phone includes a Help soft key
that lets you immediately contact a member of the ShoreTel Connect CLOUD support team.
This feature might also be enabled for phones in a ShoreTel Connect ONSITE system, depending on
whether your ShoreTel administrator configured this option. If configured, your call would go to your
organization’s internal support organization.
To place a help call:
1. Press the Help soft key on your phone.
A confirmation window is displayed.
2. Press the Yes soft key to confirm that you want to place the call.
Operating Your Phone
This section provides an overview of the following basic phone tasks:
Sending an incoming call to voicemail
Adjusting the ring and listening volume
Turning off the phone’s ringer
Muting a call
Changing automatic off-hook preference
To place a call, you can use the handset, the speakerphone, or a headset.
You can also unassign a phone by using the voicemail system. For more information, see
Assigning Your Extension to a Phone on page 64.