Citrix Application Mode Chapter E: ShoreWare Clients on Citrix and Windows Terminal Servers
E.3 Citrix Application Mode
Citrix supports two application modes: Desktop and Published Application. When Citrix is
running in Published Application mode, you must take the following steps on the Citrix
server to run the Personal Call Manager clients.
To configure the Citrix server:
Step 1 Run dcomcnfg.exe on the PC supporting the Citrix server.
Step 2 Under applications, select STClientLogin.
Step 3 Click Properties.
Step 4 Click the Identity tab.
Step 5 Select The launching user.
Step 6 Click OK.
E.4 Configuring Other TAPI Applications
Unlike the Call Manager installation on a single user system, the TAPI Service Provider on
a Windows Terminal Server or Citrix system provides access to all telephony endpoints.
While the ShoreTel Call Manager application only accesses the telephone extension for the
appropriate user, care must be taken with third-party TAPI-capable applications which may
be configured to act on any telephone extension.
For example, Micrsoft Outlook and the Windows Dialer can be configured to place calls on
a ShoreTel extension via TAPI. Each of these applications must be configured on a per-user
basis to use the correct line device for that user. Once the Windows Dialer has been
configured, it will store a unique line identifier in the Windows Registry for that user so
that future sessions will always use the correct telephone extension.