Chapter 20: Training System Administrator Training
ShoreTel 8 Planning and Installation Guide 257
ShoreTel encourages those customers who will be using the Workgroup Call Manager to
participate in a one-hour, live interactive web session introducing the Workgroup Call
Manager. These sessions are available to ShoreTel customers on a request basis and
concentrate on the workgroup configuration of the requesting company.
The training covers these topics:
•Answering, transferring, and conferencing calls
•Accessing voice mail
•Using toolbar shortcuts
•Monitoring agent extensions
•Monitoring calls in the queue
•Call routing and call distribution
•Call handling modes
Class participants are able to experience a live ShoreTel 8 system and ask questions of the
instructor. Contact your ShoreTel-authorized partner or visit the ShoreCare QuickStart web
center for more information regarding course content and registration.
As a prerequisite for this class, ShoreTel asks that all class members view the Workgroup
Call Manager tutorial.
Workgroup training should be completed before your cut-over date.
20.7 System Administrator Training
ShoreTel welcomes system administrators to review course content and register for an
interactive training session on the ShoreWare Director software. This training complements
the documentation available for the system and gives system administrators the
opportunity to interact with a ShoreTel 8 system expert.
ShoreTel’s system administration training is designed for IT professionals who will be
responsible for the configuration and ongoing support of the ShoreTel 8 system. The
training covers these topics:
•Setting up single-site and multisite environments
•Configuring ShoreGear switches
•Automated attendant menus
The class (led by an online instructor) lasts about four hours. Participants are able to
interact with a ShoreTel 8 system and ask questions of the instructor. Contact your
ShoreTel-authorized partner or visit the ShoreCare QuickStart web center for more
information regarding course content and registration.
Please register for system administration training at least three weeks before your proposed