Voice Mail Integration Chapter 14: Legacy Integration
196 Trunks
After creating the trunk group, the next step is to create one or more trunk lines
representing each data connection between the ShoreTel switch and the legacy PBX. The
lines between the PBX and ShoreTel voice mail must be trunk lines with ShoreTel being the
trunk side and the PBX being the extension side, (i.e. calls leaving the PBX for the voice
mail system will leave on extensions). The PBX-to-voice mail connection might also be a
T1 trunk that uses a channel bank to provide extensions to the legacy PBX.
To create a trunk line, follow the procedure below:
Step 1 With ShoreWare Director still open, click on the Trunks link to expand the list.
Step 2 Click on the Individual Trunks link.
Step 3 Select the trunk line site (i.e. Headquarters or Remote) from the drop-down
menu, and use the drop-down menu to find and select the name of the trunk
group you just created.
Step 4 Click the Go link to display the Edit Trunk window, similar to the one shown
Step 5 In the Number field, enter the Logical Terminal Number. This value can range
from 1 to 9999. For many systems the extension number of the port is used.
The Logical Terminal Number identifies the port the PBX will use to send the
call to the ShoreTel voice mail system. It is very important that the LTN match
what the PBX will send. You must check with your PBX vendor to determine
what will be sent.
Step 6 Click the Save button to store your changes. the ShoreTel Server for SMDI
After creating the trunk lines, you will configure the ShoreTel voice mail server.
Configuration involves setting up the various SMDI parameters.
To configure the ShoreTel voice mail server for SMDI operations, follow the procedure
Step 1 With ShoreWare Director still open, click on the Application Servers link.
Figure 14-7 Creating a trunk line
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