ShoreTel Communicator for Windows Chapter 6: Presence
6.4 IM Presence Privacy
IM Presence Privacy provides users the capacity to manage the visibility of their IM
presence status. Restricting access to IM Presence information also prevents blocked users
from sending instant messages to users restricting their access.
6.4.1 Privacy States
Presence privacy states define the IM interaction status between two system users. Users
restrict access to their IM presence state by assigning a privacy state to other users.
ShoreWare defines the following presence privacy states:
•Allowed: This state indicates that the requested party has received access to the user’s
IM presence status.
•Blocked: The default state, which indicates that the requested party was denied access
to the user’s IM presence status. A user’s IM presence state appears as Offline to all users
whose state Don’t Show Status.
•Pending: This state indicates that the user has not responded to the party’s request for
IM presence status.
Until the requested user responds to a presence request, the presence state of that user
depends on the type of presence server that the user accesses:
—OCS 2007: Contact’s presence is displayed until access is blocked
—Converged Conferencing 7.1: Presence state is offline until access is allowed
6.4.2 Responding to Presence Access Requests
ShoreTel Communicator provides the following methods of requesting access to a user’s
• adding the user to the Contact List
• calling the user
• sending the user an Instant Message
Administrators can configure Class of Service options to require users to approve privacy
requests or to automatically accept all requests to a user. Users that are required to approve
privacy requests are only able to view other users privacy from the Contact List.
Contacts that are denied access to a user’s presence information appear as Offline in the
user’s contact List and QuickDialer fields. Contacts can send instant message to only users
that grant them access to presence privacy information.
A popup window notifies the recipient concerning a presence access request. The recipient
responds to the request by marking the checkboxes of contacts, then pressing the OK
button. Contacts that are not checked when the OK button is pressed are denied access to
the user’s presence information. Figure 6-4 displays a privacy request notification popup.