ShoreTel Communicator for Windows Chapter 6: Presence
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ShoreWare defines the following Telephony Presence States, listed from highest to
lowest priority:
•Ringing: This state indicates that the user is receiving an inbound voice call.
Inbound phone calls trigger a transition to Ringing from any lower state.
•Parked: This state indicates a call is parked on the user’s extension.
Having a call parked on a user’s extension triggers a transition to Parked from any lower
state.
•Held: This state indicates the user is on a call that is on hold.
Placing a call on hold triggers a transition to Held from any lower state.
•On the Phone: This state indicates the user is an active participant in a voice call.
Answering or initiating a voice call triggers a transition to On the Phone from any lower
state.
Terminating a voice call triggers a transition from On the Phone to the highest valid
state.
•Do Not Disturb: This state indicates that, within the user’s active Call Handling Mode,
the Call Forwarding Condition is set to Always.
•Busy: This state indicates that the user’s Call Handling State is not set to Standard.
Call Handling Mode changes from Standard trigger a transition to Busy from Online.
•Online: This state indicates that the user’s Call Handling State is set to Standard.
Call Handling Mode changes to Standard triggers a transition to Online from Busy.
•NA: An extension is assigned to an external phone, from which ShoreWare cannot
detect the telephony presence.
6.2.2 IM Presence
ShoreWare assigns a presence state to all users that have IM authorization. Presence rules
define the conditions that trigger automatic transitions between presence states. Users can
also manually change presence states.
ShoreWare defines the following IM Presence States, listed from highest to lowest
priority:
•On the Phone: This state indicates the user is an active participant in a voice call.
—Answering or initiating a call triggers a transition to On the Phone from any lower
state.
—Terminating a call triggers a transition from On the Phone to the highest valid state.
Users cannot manually enter On the Phone.
•Manual Transition States: ShoreWare defines four states to provide specific
information as to why the user is unavailable for IM conversations. These states
include:
—Busy
—Away
—Be Right Back
— Out to Lunch
