ShoreTel Communicator for Windows Chapter 4: Voice Calls
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Intercom calls are automatically answered if the called party's phone is:
•an IP phone with no active calls
•an analog phone that is off-hook with no active calls
•a SoftPhone that is off-hook with no active calls.
Intercom calls are treated as normal calls when the called party:
•is on-hook
•is in an active call
•does not have Intercom receive permission.
Intercom calls always override an extension's active call handling mode. For example, an
intercom call to an extension that forwards all calls to voice mail will ring the extension.
The system administrator authorizes users to make or receive intercom calls.
To make an Intercom call from ShoreTel Communicator, perform one of the following:
•Click the Application Button and select Dial -> Intercom.
•Select Dial -> Intercom from the main menu.
•Right click the ShoreTel Tray icon and select Dial -> Intercom.
•Press Ctrl+Alt+N
To transfer an existing call to the intercom, execute a transfer from the Transfer panel as
described in Section 4.6.3.2 on page 61.
4.7.5 Overhead Page
A paging extension accesses a site’s overhead paging system. Calls to the paging extension
are broadcast through the overhead paging system. ShoreWare defines one paging
extension for each site. You can only call the paging extension at your site.
The system administrator authorizes users to make paging calls.
To call the paging extension, perform one of the following:
•Click the Application Button and select Dial -> Overhead Page.
•Select Dial -> Overhead Page from the main menu.
•Right click the ShoreTel icon in the System Tray and select Dial -> Overhead Page.
•Press Ctrl+Alt+G
The Overhead Page option on ShoreTel Communicator menus is disabled if a paging
extension is not configured for your site or if you do not have authorization to call the
paging extension.
4.8 Call Intervention
Call interventions are actions that ShoreTel Communicator users can perform on calls in
which they are not involved. Barge In, Silent Monitor, and Whisper Page options are
available through normal ShoreTel Communicator menus. Other actions are available
through Programmable Toolbars.
