ShoreTel Communicator for Windows Chapter 4: Voice Calls
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To specify a new participant through the Conference panel:
Step 1 Verify the selected voice call is in the connected state.
Step 2 Open the Conference panel by performing one of the following:
•Click the Conference button on the call cell.
•Right click the call cell and select Conference
•Select Call -> Conference from the main menu.
•Click the Application Button and select Call -> Conference.
•Press Ctrl+J
Step 3 Begin entering the contact name or number in the data entry field of the
Conference panel.
The table displays a list of directory entries filtered by data entry field contents.
Step 4 Either select a contact in the table or complete the number in the data entry field.
The Dial Digits field, located above the buttons at the bottom of the panel, lists the
contact's number after you select a table entry
Step 5 Press the button at the bottom of the panel that corresponds to your desired
Conference consultation type.
Joining two calls
Joining two calls merges them into a single conference call. You join the call in the
connected state with the selected call. The selected call must be on hold.
To join the connected call with the call on hold into a single call:
Step 1 Verify that the Active Call Area contains one call in the connected state and that the
selected voice call is in the on hold state.
Step 2 Perform one of the following actions:
•Click the Conference button on the call cell.
•Right click the call cell and select Conference
•Select Call -> Conference from the main menu.
•Click the Application Button and select Call -> Conference.
•Press Ctrl+J
The calls are joined into a single conference call.
Guided Addition of a New Call
When you have enabled Guided Transfers and Conferences, the call cell of a new call
provides an option to transfer a call or join it with another call if you have another active
call when receiving the call. Refer to Section 4.6.3.3 on page 62 for information about
Guided Transfers and Conferences.
